This is a very common concern our customers normally bring up. Here are a couple of key-points on this:

1. Most of the time these items are shipped from Asia directly and do not include VAT (thus being cheaper) but incur customs charges.
2. You’ll usually have to pay significant import tax, on top of whatever price to pay on Amazon or eBay.
   They can take 4-6 weeks to arrive as they come by sea.
3. A lot of the time they are not genuine items. They are bootlegs (counterfeits) made from lower quality PVC and have imperfections.
4. If the order gets lost or damaged, you can be fairly sure the company in Japan or China isn’t going to be very interested in your complaint.
5. This does not mean that if you find an item on Amazon or eBay it will be the case, however, it’s an unfortunate reality.
   
   If you have more questions regarding this do not hesitate to contact us.

There are no shipping costs for orders within the United States, with the exception of the oversized products. For the rest of the world, shipping costs will apply, depending on the delivery location, weight, and size of the product.

We use the best shipping companies we can, for all deliveries. All our packages are tracked and signed for. We try not to look at expenses when it comes to getting these amazing items, in one piece to you. This is our highest priority when shipping, however occasionally tracking numbers are not immediately provided. Be assured that once your item has left it’s country of origin a tracking number will be provided by email.
 

Regarding shipping payment, for international shipping, what you see on the basket/checkout page is only an estimate based on previous shipments. We try to be as accurate as possible but sometimes the shipping costs may vary due to a lot of reasons. For example, due to the Covid-19 pandemic, there was an increase in the price of all shipments. There are always highs and lows but we make sure that the prices that you are seeing are up-to-date.

If you’re paying your pre-order upfront or if your item is in stock, shipping is charged together with your payment.

If you’re paying using the deposit option on a pre-order, shipping will be charged together with your first payment. The remaining balance will not feature any shipping cost since you already paid for it in the first invoice.

We currently accept all major credit cards through Paypal. If you would prefer to use crypto payments may email us at cr****@ta*********.com

Delivery time varies from item to item, please check each individual item for estimated delivery time. Some of the items might take longer to deliver if we need to individually order them from our supplier.

Delivery estimations to the USA are as follow:

Delivery 1 to 2 days: This item is in stock in our warehouse and it will be shipped as soon as payment is cleared.

Delivery 15 to 20 days*: An order has been placed with our supplier and we’re expecting stock arrival at our warehouse in the USA.

*Please note that due to the pandemic, delays are expected to happen.

For other European countries, expect at least 20 working days.

For the rest of the world please allow more or less 5 to 10 days more for delivery. There might be customs delays as this is something we cannot control. For more information, you should check with your country’s importation policies.

Here’s our current procedure when your order comes in:

Order received and payment is cleared (this is normally instant unless something goes wrong with the payment, but don’t worry, that’s quite rare and we will let you know if something does go wrong)
If we have stock and the order is placed before 11 am we will dispatch the same day, otherwise, it will be dispatched the next day. If we do not have warehouse stock of your item we will place an order with our provider.
As soon as your item(s) are with our courier your order status will change to completed and you will be given a tracking code.

You will get contacted by our courier and they will provide you with a 1-hour delivery window.

“Unfulfilled” is the status your order will be stated as until there is a dispatch notice, as well as a tracking number. Once the tracking number is added on to your order page, you will receive an email notification and your order will be stated as “Fulfilled”.

When the couriers issue a tracking number when picking the parcels from the warehouse, it usually take up to 24 hours to update. So please, do not panic if at the time you receive the tracking link it has no information, as it will be updated when the shipping information is entered in their system.

If you have purchased an item that was stated as “Available” or “In Stock”, please check the delivery time on the products page, below the availability (e.g. “Delivery within 15 working days”).

Working days, or Business days, are the days of the week where business is conducted. This includes Monday through Friday, and excludes weekends, as well as national bank holidays.